These terms and conditions, which may be changed from time to time, apply to all our services that can be booked online, via any mobile device, by email or by telephone. By accessing, browsing and using our website, you acknowledge and agree that you have read, understood and accepted the terms and conditions listed below (including the privacy statement). by Clarissa Viaggi
License Cat. A / ILL DDS 1950 / S9Tur / 2011
R.C. policy 189669 Mondial Assistance
Messina Chamber of Commerce REA 218539
VAT number 03176160830

1. Reservations and conclusion of the contract

The acceptance of the booking by by Clarissa Viaggi is also subject to the relative payment by the Consumer. The package purchase contract will be concluded when Clarissa Viaggi will send the confirmation also by electronic system. The conditions relating to the tourist package not contained in the notes and details of the offer, or in other means of communication, will be provided, or indicated in the relative travel documents, by the organizer in regular fulfillment of the obligations provided for by art. . 37 paragraph 2 of the Tourism Code. in good time before the start of the trip. This purchase contract is a distance contract, which has as its object tourist services and is stipulated between a professional ( by Clarissa Viaggi) and a Consumer, as part of a remote service provision system organized by professional who, for this contract, exclusively uses one or more distance communication techniques until the conclusion of the contract including the conclusion of the contract itself. Pursuant to art. 32 paragraph 2 of the Tourism Code the right of withdrawal does not apply to this contract.

2. Payments

When booking online, the full price of the cost of the service purchased online must be paid. Purchases made after 19:00 on the day before the requested service will be accepted subject to availability. Any entrance fee to the Aeolian Islands will be paid on the day of departure.

3. Modification or cancellation before departure

Before departure, the organizer or retailer who needs to significantly modify one or more elements of the contract, immediately informs the consumer in writing, indicating the type of modification and the consequent price variation. If you do not accept the proposed change, the consumer can alternatively exercise the right to reacquire the sum already paid or to enjoy the offer of a replacement tourist package. The consumer can exercise the rights provided above even when the cancellation depends on the failure to reach the minimum number of participants provided for in the Catalog or in the out-of-catalog Program, or by cases of force majeure and unforeseeable circumstances, relating to the tourist package purchased. For cancellations other than those caused by force majeure, unforeseeable circumstances and failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the consumer of the alternative tourist package offered, the organizer who cancels (Article 33 letter E of the Consumer Code), will return to the consumer double the amount paid and collected by the same.

4. Consumer’s withdrawal

The consumer can withdraw from the contract, without paying penalties, in the following cases:
– price increase in excess of 10%;
– significant modification of one or more elements of the contract objectively configurable as fundamental for the use of the tourist package considered and proposed as a whole
by the organizer after the conclusion of the contract itself but before departure and not accepted by the consumer. In the cases mentioned above, the consumer has alternatively the right:
– to take advantage of an alternative tourist package, at no extra cost or with the refund of the excess price, if the second tourist package has a lower value than the first;
– to the refund of the only part of the price already paid. This return must be made within seven working days from the moment of receipt of the refund request.
The consumer must communicate his decision (to accept the change or to withdraw) no later than two working days from the time he received the notice of increase or change. In the absence of express communication within the aforementioned term, the proposal formulated by the organizer is considered accepted.
– The renunciation by the contractor of one or more services included in the price of a purchased package does not give the right to partial refunds.

The consumer, for any other reason, can withdraw from the contract up to 30 days before departure, losing the deposit of 30% of the amount paid.

5. Changes after departure

The times indicated may vary.
Visits from the sea are subject to marine weather conditions.
The route of the boat trips may undergo variations at the unquestionable judgment of the commander. Any impossibility in carrying out does not entitle to reductions of the price paid.

6. Substitutions

The renouncing customer can be replaced by another person as long as the organizer is informed in writing before the date set for the departure, receiving at the same time communication about the transferee’s personal details.

7. Obligation of assistance

The organizer is required to provide the consumer assistance measures imposed by the criterion of professional diligence exclusively in reference to the obligations borne by the law or contract. The organizer and the seller are exonerated from their respective responsibilities when the failure or incorrect execution of the contract is attributable to the consumer or is due to the fact of a third party of an unforeseeable or inevitable nature, or by a fortuitous event or force majeure. In particular, maritime visits with private boats may undergo variations due to force majeure at the discretion of the captain to ensure the safety of passengers. Furthermore, the Agency is not responsible for any inconvenience caused by delays and / or cancellations for transfers made by scheduled vehicles (Siremar / Liberty Lines / others).

8. Complaints and Complaints

Any failure in the execution of the contract must be contested by the consumer without delay so that the organizer, his local representative or accompanying person can promptly remedy it.

In the event of failure to disembark in the islands of destination due to denial by the responsible authorities, due to atmospheric events or natural disasters, the consumer (passenger) will not be entitled to any type of refund, not even partial.

9. Cancellation costs insurance

If not expressly included in the price, it is possible to take out special insurance policies at the time of booking against expenses arising from the cancellation of the package, accidents and luggage.

10. Applicable law and competent court

Contracts governed by these General Conditions are governed by Italian law. For any dispute arising from the execution of the contracts governed by these General Conditions, the Court of Pordenone will be competent. Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code I declare that I have carefully read and understood these General Conditions of Sale and expressly accept the following clauses: 1,2,3,4,5,6,7,8.